Terms and Conditions
Terms & Definitions
1.1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“ Content” means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of Our Site; and
“We/Us/Our” means William Duce Limited (, a company registered in England), whose registered address is Unit 4B, Swinton Meadows Industrial Estate, Meadow Way, Swinton, Rotherham, S64 8AB.
“Business Day “ means any day other than Saturday or Sunday or bank holiday;
“Chosen Carrier” means the courier whom we shall use to dispatch the Goods to you;
“Contract” means the contract for the purchase and sale of Goods and Services, as explained in Clause 3;
“Goods” means the goods which are to be supplied by Us to you as specified in your Order (and confirmed in Our Order Confirmation);
“Services” means the services which are to be supplied by Us to You as specified in your Order (and confirmed in Our Order Confirmation);
“Order” means your order for the Goods and Services made
“Order Confirmation” means Our acceptance and confirmation of your Order as described in Clause 3;
“Price” means the price payable for the Goods and Services;
1.1.2 Each reference in these Terms and Conditions to “writing” and similar expression includes electronic communications whether sent by email, letter or other means.
Information About Us & Our Contact Details
2.1 Our site, www.williamduceltd.co.uk, is (owned and) operated by William Duce Limited (, a company registered in England), whose registered address is Unit 4B, Swinton Meadows Industrial Estate, Meadow Way, Swinton, South Yorkshire, S64 8AB.
2.2 If you wish to contact Us with general questions or complaints, you may contact Us 01709 589994 Or via Our Site.
3.1 These Terms and Conditions govern the sales of Goods and Services by Us, via Our Site and will form the basis of the Contract between Us and You. Before submitting your Order, You will have certain key terms and conditions and information available to you to read and agree to. You should ensure that you have read these Terms and Conditions carefully.
3.2 Nothing provided by Us including, but not limited to, information given over the telephone, sales and marketing literature, price lists and other informational constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at our discretion, accept.
3.3 A legally binding contract between Us and you will be created upon Our acceptance of your Order, indicated by Our Order Confirmation. Order Confirmations will be provided in writing by email or letter.
Ownership, Permitted Access, Use and Site Content
4.1 You may only use Our Site in a manner that is lawful. Specifically:
4.1.1 Access to Our Site is free of charge. No part of Our Site requires payment of any kind in order to access or use it.
4.1.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site.
4.1.3 Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site and its content at any time and without notice. We will not be liable to you in any way if Our Site and its content is unavailable at any time and for any period.
4.1.4 You must ensure that you comply fully with any and all local, national or international laws and/or regulations;
4.1.5 You must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;
4.1.6 You must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
4.1.7 You must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.
4.2 We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions of this Clause 10 or any of the other provisions of these Terms and Conditions. Specifically, We may take one or more of the following actions:
4.2.1 Suspend, whether temporarily or permanently, your right to access Our Site;
4.2.2 Issue with a written warning;
4.2.3 Take legal action against you as appropriate.
4.3 We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions.
Copyright, Trademark, Intellectual Property and Other Laws
5.1 All Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties. All rights are reserved.
5.2 Subject to sub-Clauses 4.3 and 4.6 you may not reproduce, copy, distribute, sell, rent, sub-licence, store or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.
5.3 You may;
5.3.1 Access, view and use Our Site in web browser (including any web browsing capability built into other types of software or app);
5.3.2 Print pages from Our Site;
5.4 Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.
5.5 You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining licence from Us to do so. (This does not prohibit the normal access, viewing and use of Our Site for general information purposes whether by business users or consumers).
Ownership, Permitted Access, Use and Site Content
Disclaimer of Content
6.1 The Content on Our Site does not constitute advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be sought before taking any action relating to clothing care and washing procedures.
6.2 We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
6.3 We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.
Viruses and Security
7.1 We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.
7.2 You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.
7.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
7.4 You must not attempt to gain unauthorised access to any part of Our Site, the service on which Our Site is stored, or any other server, computer, or database connected to Our Site.
7.5 You must not attach Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
7.6 By breaching the provisions of sub-Clauses 9.3 to 9.5 you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
8.1 Our Site contains links to other third party websites. We are not accountable for the content or privacy policies of these websites and the use of such websites is entirely at your own risk. We accept no accountability for the content of any linked sites or any link contained within a linked site.
8.2 Your personal data will be stored and used for information relating to transactions between yourself and or use relating to Our Site, in addition with any information relating to any purchases you make of our products via this website. Also, information provided by yourself to us for the purpose of subscribing to our newsletters, email notifications and website.
8.3 All data is held safely, securely and handled legitimately in accordance with the UK’s Data Protection Act 1998.
9.1 All personal information that We may collect (including, but not limited to, your name, address and telephone number) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
9.2 We may use your personal information to; Reply to any communications you Send to Us. Provide Our Goods and Services to you. Process your order (including payment) for the Goods and Services. We will not pass on your personal information to any third parties.
10.1 The contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
10.2 If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The reminder of these Terms and Conditions shall be valid and enforceable.
10.3 No failure or delay by us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.
Governing Law & Jurisdiction
11.1 These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with English Law.
11.2 Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, the relationship between you and Us, or any other matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England.
Description & Specification of Goods
12.1 We are required by law to supply Goods and Services that conform to the Contract. If you receive any Goods and/or Services that do not conform to the Contract, please refer to Clause 8.
12.3 If We find, or are made aware of, any typographical, clerical or other accidental errors or omissions in any verbal descriptions, sales and marketing literature, price lists or any other information We will make every reasonable effort to correct such errors or omissions as soon as is reasonably possible. If, as a result of any such error or omission, you have received the wrong Goods and/or Services, you may return the Goods and/or Services, to Us as provided in Clause 8. If as a result of any such error or omission, you have paid too much, We will refund the excess paid for the Goods and/or Services.
12.4 We reserve the right to make any changes in the specification of the Goods and/or Services that may be required to conform to any applicable safety or other legal or regulatory requirements without notice.
13.1 All orders for Goods and/or Services will be subject to these Terms and Conditions.
13.2 You may change your Order at any time before We dispatch the Goods and/or Services by contacting Us.
13.3 If your Order is changed We will inform you of any changes to the Price (when you contact Us, and we will confirm the change) in writing.
13.4 If you change your mind, you may cancel your Order at any time before We dispatch the Goods and/or Services by contacting Us. Please refer to Clause 9 for details of your cancellation rights.
13.5 We may cancel your Order at any time before We dispatch the Goods and/or Services in the following circumstances:
188.8.131.52 The Goods are no longer in stock and We are unable to re-stock or;
184.108.40.206 An event outside of Our control continues for more than 7 days.
13.6 If we cancel your Order under sub-Clause 5.5 and you have already paid for the Goods and/or Services, the payment will be refunded to you within (maximum 30 Calendar Days). If We cancel your Order, you will be informed by email or post.
Payment and Price
14.1 The Price of the Goods and/or Services will be that stated at the time of your order.
14.2 Our Prices may change at any time but these changes will not affect any Orders that We have already accepted.
14.3 All Prices, include VAT.
14.4 All payments for Goods and/or Services must be paid for within 30 days of invoice.
Faulty or Damaged Goods
15.1 By law, We must provide Goods and/or Services that are of satisfactory quality, fit for purpose, as described at the time of purchase and in accordance with any pre-contract information We have provided. If any Goods and/or Services you have purchased do not comply and, for example have faults or are damaged when you receive them, or if you receive incorrect Goods and/or Services We must be informed within 14 working days from the invoice order date.
15.2 You have 14 working days from the invoice order date the right to reject the Goods and/or Services and to receive a full refund or exchange if they do not conform as stated above.
15.3 Please note that you will not be eligible to claim under this Clause 8 if the problem is the result of normal wear and tear, misuse or intentional or careless damage. Please also note that you may not return Goods and/or Services to Us under this Clause 8 merely because you have changed your mind.
15.4 Refunds under this Clause 8 will be issued within 14 Calendar Days of the day on which we agree that you are entitled to the refund.
Complaints and Feedback
19.1 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
19.2 All complaints are handled in accordance with Our complaints handling policy and procedure.
19.3 If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the following ways:
William Duce Limited Ltd
Swinton Meadows Industrial Estate,
19.4 We will endeavour to handle your complaint quickly upon receiving it and provide you with a solution.
Events Outside of Our Control
20.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond our reasonable control.
20.2 If any event occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions:
20.2.1 We will inform you as soon as is reasonably possible;
20.2.2 Our obligations under these Terms and Conditions will be Suspended and any time limits that We are bound by will be extended accordingly;
20.2.3 We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods and Services as necessary;
20.2.4 If an event outside of Our control occurs and you wish to cancel the Contract, you may do so. Any refunds due to you because of such cancellation will be paid to you as soon as is reasonably possible.